Terms And Conditions

Terms and conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply goods and services to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Stone And Steel Creative Workshop Services, Blaenavon UK.

2.2 How to contact us. You can contact us by writing to us at sscblaenavon@gmail.com

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order we will inform you of this in writing. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we are unable to meet a requirement you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order.

4. Our Work

4.1 Work may vary slightly from pictures. The images of the Works on our website are for illustrative purposes only. Although we have made every effort to display the goods accurately, your goods may vary slightly from those images.

4.2 In addition, you acknowledge that:

(a) the Works are natural and variations will occur in terms of colour, markings, surface texture and size; and

(b) Whilst we take every care to handle all stones as safely as possible, all stones are fragile to some degree and some may easily be marked and/or be subject to natural pitting or chipping, all of which are beyond our control and for which we do not accept responsibility.

4.3 Making sure your requirements are accurate. It is important that you check your requirements carefully; we will not be liable for any mistakes arising from incorrect information.

5. Your rights to make changes

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes

Changes to the goods. We may subtly alter the Work or substitute it for equivalent or similar to reflect changes in relevant laws and regulatory requirements such as obscenity laws or copyright.

7. Providing the Work

7.1 When we will provide the Work. During the order process we will let you know when we will complete the work. We will contact you to agree a collection date.

7.2 We are not responsible for delays outside our control. If our completion of the Work is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Work you have paid for but not received.

7.3 Your legal rights if we complete the Work late. You have legal rights if we complete any Work late. If we miss the completion deadline for any Work then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to complete the Work;

(b) completion within the delivery deadline was essential (taking into account all the relevant circumstances); or

7.4 When you become responsible for the Work. The Work will be your responsibility from the time you collect it from our premises.

7.5 What will happen if you do not give required information to us. We may need certain information from you so that we can complete the work. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying Work late or not supplying Work if this is caused by you not giving us the information we need within a reasonable time of us asking for it (maximum of 7 days).

8. Your rights to end the contract

8.1 You can always end the contract for supply of work before it has been Agreed.

9. Our rights to end the contract

9.1 We may end the contract if you break it. We may end the contract for Work at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to complete the Work.

10. If there is a problem with the goods

10.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can write to us at sscblaenavon@gmail.com

11. Price and payment

11.1 When you must pay and how you must pay. Our preferred payment method is by BACS or PayPal. Payment in full must be received within 14 days of receipt of Work.

11.2 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 10% of the total cost of the Work. This interest shall accrue on a monthly basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.3 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will try and resolve the issue promptly.

12. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Agreement process.

12.2 What we are not liable for. We are not liable to you in respect of the work if:

(a) a defect arises because you failed to follow our written instructions as to the installation, storage or handling of the Work;

(b) you alter the Work without our consent in writing;

(d) the Work differs from any description as a result of changes made to ensure it complies with applicable statutory or regulatory standards and laws.

13. How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the Work to you;

(b) to process your payment for the Work; and

(c) if you agreed to this during the order process, to inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

13.2 We will only give your personal information to third parties where the law requires us to do so.

14. Other important terms

14.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.

14.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.